What's our account's password? Can we reset it?

You probably don't have one! Passwords set with sftppasswd are reset each morning at 4am. We regulate access to our accounts with access lists instead. To get into your account you need to be on this access list, in which case you won't be asked for a password. Other people on the access list can add you-- see "How do I add/remove somebody from the group's access list?" below.